Refund policy

At Uncle Coco Apparel, every piece is custom-printed on demand just for you. Because items are made to order rather than pulled from pre-printed stock, our cancellation, replacement, and return processes are outlined below.

1. Order Cancellations

Because our production pipeline processes and prints items rapidly:

  • Before Production: You may request to cancel your order only if printing has not yet begun.
  • Once Printed: Once an item enters production or is printed, the order cannot be canceled, refunded, or modified.

If you need to cancel, please reach out to us at Contact@ShopUncleCoco.com as quickly as possible with your Order Number.

2. Quality Guarantee: Free Replacement or Refund

We stand behind our craftsmanship. If your garment arrives with a manufacturer or fulfillment defect, we will gladly issue a free replacement or a full refund/store credit.

You qualify for a replacement or refund if:

  • Fulfillment Error: The garment style, color, or size delivered does not match what you ordered.
  • Printing Flaw: The artwork is misaligned by greater than 1 inch off-center, blurred, or significantly distorted compared to the preview.
  • Incorrect Design: The finished print displays the wrong design or variation from what you selected.
  • Damaged or Lost in Transit: The package was lost by the courier, or the package arrived torn, damaged, or defective upon delivery.

3. What Is Not Covered

Because each item is custom-made specifically for your order, we cannot accept returns, provide exchanges, or issue refunds for customer-side selections or buyer’s remorse.

We cannot cover:

  • Sizing/Fit Issues: Ordering the wrong size or an item that does not fit as desired. (We strongly encourage reviewing our size guides before submitting an order.)
  • Accidental Purchases: Orders placed by mistake or items no longer wanted.
  • Minor Shipping Delays: Orders arriving later than estimated carrier delivery windows.

4. How to Submit a Claim

If your item is damaged, defective, or misprinted, please contact us within [30 days / your preferred timeframe] of receiving your package:

  1. Email: Send a message to Contact@ShopUncleCoco.com with the subject line: “Order Issue - [Your Order #]”.
  2. Details: Include your full name, order number, and a brief description of the issue.
  3. Photos (Required): Attach clear photos of the defect, showing:
    • The garment laid flat.
    • A close-up of the flaw (print misalignment, tear, incorrect tag/size, etc.).

Once submitted, our team will review the photos and get back to you within 1–2 business days to confirm your replacement or refund.